At Dusk Threads, we want you to be satisfied with your purchase. If you experience a problem with your order, please contact our customer support team so we can review the issue and help you find an appropriate solution.

1. Return Eligibility

Return requests may be considered under the following circumstances:

  • You received a damaged or defective product.
  • You received an incorrect item or size compared with your confirmed order.
  • The product has a verified issue that makes it different from what was ordered.

To be eligible for a return, the item should generally be unused, unwashed, undamaged by the customer, and returned with its original tags and packaging, where applicable.

2. Items That May Not Be Eligible for Return

Returns may not be accepted for:

  • Items damaged through improper use or washing.
  • Products altered after delivery.
  • Items returned without prior approval, where approval is required.
  • Products that do not meet the applicable return conditions.

Exceptions may apply where required by law or where the item has a verified defect.

3. How to Request a Return

To request a return or report a problem:

  1. Contact Dusk Threads customer support at 01622-687145.
  2. Provide your order number and the phone number used to place the order.
  3. Explain the issue and provide clear photos or videos if requested.
  4. Follow the return instructions provided by our support team.

Please contact us as soon as reasonably possible after receiving your order so that we can review your request.

4. Refund Policy

Refunds may be considered for approved cases, including verified product defects, incorrect items, or other eligible situations.

Once your request has been reviewed and approved, we will communicate the available refund method and the expected processing steps.

The refund may be issued through the original payment method or another mutually agreed method, depending on the payment method and circumstances.

Processing time may vary depending on the payment provider or financial institution.

5. Exchanges

Product exchanges may be considered for eligible cases, subject to product availability and approval by our support team.

If the requested replacement is unavailable, we will discuss the available alternatives with you.

6. Delivery Charges and Return Costs

Responsibility for delivery or return shipping charges will depend on the reason for the return and the applicable circumstances.

For verified damaged, defective, or incorrectly supplied items, please contact us before arranging a return so we can advise you on the appropriate next steps.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation may not be possible once the order has been dispatched or handed over to the delivery company.

Any applicable refund for a cancelled order will be handled according to the circumstances and applicable policy.

8. Contact Us

For return, exchange, or refund assistance, contact:

Dusk Threads
Phone: 01622-687145
Location: Dhaka, Bangladesh
Website: https://duskthreads.com/
Facebook: https://web.facebook.com/DUSKTHREAD/

We appreciate your understanding and will make reasonable efforts to resolve eligible order-related issues fairly.