At Dusk Threads, we aim to make ordering and receiving your favorite fashion items as convenient as possible. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Delivery Coverage

Dusk Threads operates from Dhaka, Bangladesh. Delivery availability depends on the customer’s location and the service areas covered by our delivery partners.

Please provide a complete and accurate delivery address and a reachable phone number when placing your order.

2. Order Processing

Orders are processed after the required order details have been received and the order has been confirmed.

Processing times may vary depending on product availability, order volume, holidays, and other operational factors.

If additional information is required to process your order, our team may contact you using the phone number provided at checkout.

3. Estimated Delivery Time

Estimated delivery times may vary depending on your delivery location, courier service, and order circumstances.

Any delivery estimate provided at checkout or by our customer support team should be treated as an estimate rather than a guaranteed delivery date.

Unexpected delays may occur because of weather conditions, public holidays, transportation issues, or other circumstances outside our reasonable control.

4. Shipping Charges

Applicable delivery or shipping charges will be communicated during checkout or by our customer support team before the order is finalized.

Delivery charges may vary depending on the delivery location, order details, and available delivery services.

Please confirm the total payable amount, including delivery charges, before completing your order.

5. Order Confirmation and Delivery

Please ensure that your phone number and delivery address are correct and that someone is available to receive the package.

Our delivery partner may contact you to coordinate delivery. If delivery cannot be completed because the customer is unreachable or the address is incorrect, additional arrangements or charges may apply, depending on the circumstances.

6. Order Tracking and Updates

If tracking information is available for your order, it may be shared through the relevant communication channel.

For order status updates, please contact Dusk Threads customer support and provide your order number and registered phone number.

7. Delayed or Missing Orders

If your order has not arrived within the communicated estimated delivery period, please contact us so we can review the order status and, where possible, coordinate with the delivery partner.

We will make reasonable efforts to assist with delayed or missing shipments.

8. Damaged or Incorrect Products

Please inspect your order upon delivery where reasonably possible.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible and provide your order details and clear photos or videos of the issue if requested.

Eligible cases will be handled according to our Refund & Return Policy.

9. Changes to Delivery Information

If you need to change your delivery address or contact number, contact us as soon as possible.

Changes may not be possible after the order has been dispatched or handed over to the delivery partner.

10. Contact Us

For shipping and delivery inquiries, contact:

Dusk Threads
Location: Dhaka, Bangladesh
Phone: 01622-687145
Website: https://duskthreads.com/
Facebook: https://web.facebook.com/DUSKTHREAD/

Thank you for shopping with Dusk Threads.

Dusk Threads — Wear Your Story.