1. Introduction

Welcome to Dusk Threads. We respect your privacy and are committed to protecting your personal information when you visit our website, browse our products, or place an order.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

2. Information We Collect

When you interact with our website, we may collect the following information:

  • Personal Information: Your name, phone number, email address, billing address, and shipping address.
  • Order Information: Products purchased, order details, payment status, and delivery information.
  • Technical Information: Your IP address, browser type, device information, and website usage data, where applicable.
  • Communication Information: Information you provide when contacting our customer support team.

3. How We Use Your Information

We may use your information to:

  • Process and confirm your orders.
  • Arrange delivery and communicate with delivery partners.
  • Respond to your questions and customer service requests.
  • Provide order updates and important notifications.
  • Improve our website, products, and shopping experience.
  • Prevent fraudulent transactions and protect our business.
  • Comply with applicable legal requirements.

4. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including delivery companies, payment service providers, website hosting providers, and technical support services.

We may also disclose information when required by applicable law or a lawful request from the relevant authorities.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, improve website performance, and understand how visitors use our website.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and meet applicable legal obligations.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. Certain records may need to be retained for legal, accounting, or operational reasons.

To submit a privacy-related request, please contact us using the details provided below.

9. Third-Party Services

Our website may contain links to third-party websites or use external services. These services operate under their own privacy policies, and we are not responsible for their independent privacy practices.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information inappropriately, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.

Dusk Threads
Dhaka, Bangladesh
Phone: 01622-687145
Website: https://duskthreads.com/
Facebook: https://web.facebook.com/DUSKTHREAD/